Shipping Policy

Ships from the USA. Orders are picked, packed, and dispatched from our US warehouse on business days (Monday–Friday, excluding holidays).

Order Processing Times

Most orders are processed within 1–2 business days. During launches, restocks, or promotions, processing may take slightly longer. Processing time is separate from transit time.

Shipping Methods & Estimated Delivery (USA & CANADA)

  • Standard: 2–5 business days

Estimates are provided by the carriers and can vary due to weather, carrier volume, or other factors beyond our control.

Shipping Rates & Free Shipping

Real-time rates are shown at checkout based on your address, order weight, and selected speed. From time to time, we may offer free shipping promotions—when available, the threshold and terms will be displayed at checkout.

Tracking Your Order

Once your package ships, you’ll receive a confirmation email with a tracking link. Tracking updates may take up to 24–48 hours to appear after dispatch.

International Shipping

We ship to select countries outside the USA. Transit typically ranges from 5–12 business days depending on destination and carrier.

  • Duties & Taxes: Where applicable, local duties, VAT/GST, and import fees are collected by the carrier or customs and are the customer’s responsibility.
  • Customs Delays: Customs processing can extend delivery times. We appreciate your patience should this occur.

Address Changes & Order Edits

Need to update your address or cancel? Contact us as soon as possible. We can only make changes before the order has shipped. Once a label is created or the order is in transit, edits are no longer possible.

Undeliverable, Refused, or Returned Packages

If a package is returned to us due to an incorrect/insufficient address, refusal, or non-collection, we’ll notify you. We can reship (additional postage may apply) or issue a refund for the product(s) minus original shipping once the return is processed.

Damaged, Missing, or Wrong Items

If your order arrives damaged, missing items, or not as expected, please contact us within 7 days of delivery with your order number and photos of the issue so we can help promptly.

Pre-Orders & Backorders

Pre-order or backordered items ship as soon as inventory arrives. Your confirmation email and the product page will display the latest estimated ship window. If your order contains both in-stock and pre-order items, we may ship together when all items are available unless otherwise stated at checkout.

Holidays & Peak Periods

Carriers may experience delays during holidays and peak seasons. We recommend ordering early during these periods.

Support

Questions about your shipment? Contact us

Need Support?

We answer your FAQs below. Track orders, manage subscriptions, and learn how our 60-Day Money-Back Guarantee works.

📦 Track My Order ✉️ Contact Support
Shipping Policy Refund Policy Privacy Policy Terms of Service

Support hours: Mon–Fri, 9:00–17:00 EST · Average reply within 48h (business days).

Biora Essentials Support
Track your order
Track Your Order
Order processing
Same/Next Business Day Processing
Fast delivery
Fast Delivery to USA & Canada

How do I track my order?

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All Biora Essentials orders include tracking. Once shipped, you’ll receive an email with your tracking number so you can follow progress at all times. Signature may be required on delivery.

How long does processing take?

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Orders placed before 12:00 PM (US Eastern) are typically processed the same business day; after 12:00 PM, the next business day. No weekend or public-holiday processing.

When should I expect delivery?

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USA standard: 3–7 business days. Canada standard: 5–10 business days. Expedited options available at checkout. Timeframes are estimates and may vary due to customs or carrier delays.

I entered the wrong shipping address—what now?

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You have up to 60 minutes after purchase to request a change from the confirmation email link. If the order has shipped, changes aren’t guaranteed; carrier/address-correction fees may apply.
Refund policy
60-Day Money-Back Guarantee
Perishable goods
Perishable Goods—No Returns
Read refund policy
Read Full Refund Policy

What is your return policy?

⌄
Due to safety/quality, supplements are considered perishable and cannot be returned once they leave our warehouse. Wrong or damaged items will be replaced or refunded—see our Refund Policy.

How does the 60-Day Guarantee work?

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If you don’t experience the intended benefits, contact support within 60 days of purchase. Conditions apply (e.g., follow usage directions; first bottle/month for bundles). Full details in our Refund Policy.

My parcel arrived damaged—what should I do?

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Email support@bioraessentials.com with your order number and photos of the packaging and item. We’ll assist with a replacement or refund at our discretion.
Subscribe & Save
Subscribe & Save
Perks
Perks & Rewards
Manage subscription
Manage in Your Portal

How do I join the Inner Circle?

⌄
Select “Subscribe & Save” on any eligible product at checkout. You’ll unlock ongoing discounts, priority support, and exclusive offers while your subscription remains active.

Can I cancel or skip a shipment?

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Yes—edit, skip, or cancel anytime in your customer portal or by emailing support. Make changes before the next billing cycle to take effect. No early-cancellation penalties unless specified by a promo.

Do discounts apply to bundles?

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Single bottles typically get a higher % off; bundles also receive a discount and full Inner Circle perks. See product pages for the current offer.
Email support
Email Support
 Self-serve portal
Self-Serve: Track & Manage
 FAQ
Read the FAQs

How can I contact the Biora Support Team?

⌄
Email us at support@bioraessentials.com. We reply within 48 hours on business days. Support hours: Mon–Fri, 9:00–17:00 EST.

What links should I keep handy?

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Track My Order · Shipping · Refunds · Privacy · Terms