Need Support?
We answer your FAQs below. Track orders, manage subscriptions, and learn how our 60-Day Money-Back Guarantee works.
Support hours: Mon–Fri, 9:00–17:00 EST · Average reply within 48h (business days).
How do I track my order?
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All Biora Essentials orders include tracking. Once shipped, you’ll receive an email with your tracking number so you can follow progress at all times. Signature may be required on delivery.
How long does processing take?
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Orders placed before 12:00 PM (US Eastern) are typically processed the same business day; after 12:00 PM, the next business day. No weekend or public-holiday processing.
When should I expect delivery?
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USA standard: 3–7 business days. Canada standard: 5–10 business days. Expedited options available at checkout. Timeframes are estimates and may vary due to customs or carrier delays.
I entered the wrong shipping address—what now?
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You have up to 60 minutes after purchase to request a change from the confirmation email link. If the order has shipped, changes aren’t guaranteed; carrier/address-correction fees may apply.
What is your return policy?
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Due to safety/quality, supplements are considered perishable and cannot be returned once they leave our warehouse. Wrong or damaged items will be replaced or refunded—see our Refund Policy.
How does the 60-Day Guarantee work?
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If you don’t experience the intended benefits, contact support within 60 days of purchase. Conditions apply (e.g., follow usage directions; first bottle/month for bundles). Full details in our Refund Policy.
My parcel arrived damaged—what should I do?
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Email support@bioraessentials.com with your order number and photos of the packaging and item. We’ll assist with a replacement or refund at our discretion.
Subscribe & Save
Perks & Rewards
Manage in Your Portal
How do I join the Inner Circle?
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Select “Subscribe & Save” on any eligible product at checkout. You’ll unlock ongoing discounts, priority support, and exclusive offers while your subscription remains active.
Can I cancel or skip a shipment?
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Yes—edit, skip, or cancel anytime in your customer portal or by emailing support. Make changes before the next billing cycle to take effect. No early-cancellation penalties unless specified by a promo.
Do discounts apply to bundles?
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Single bottles typically get a higher % off; bundles also receive a discount and full Inner Circle perks. See product pages for the current offer.
How can I contact the Biora Support Team?
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Email us at support@bioraessentials.com. We reply within 48 hours on business days. Support hours: Mon–Fri, 9:00–17:00 EST.